The Techplace team undertook the design and implementation of a specialized custom equipment management application aimed at organizing and fully controlling the fleet of coffee machines for a company with a nationwide partner network, providing customers access to the system through mobile and web applications.
Customer Needs
The client was seeking a solution that would allow:
Tracking machines by customer, location, or serial/NFC
Managing loans & borrowings with complete history
Organizing and scheduling maintenance & service
Real-time updates on the location & status of machines
Consolidated usage & equipment performance statistics
Clear user role structure and restrictions per partner
Mobile-first approach with the ability to operate in the field
Our Solution: Masini Application
We designed and implemented Masini, a modern and fully customizable espresso machine management system, which includes a WebAdmin application and a mobile app for technicians and representatives. Key Features:
Mobile Application
Machine recognition via QR code / RFID
Service logging with category selection (coffee, water, technical inspection)
Input of technical measurements & spare parts from list
Maintenance & borrowing history recording
Email notifications to all related roles
Commenting and signature capture capability
User-friendly GUI, responsive for all smart devices
WebAdmin Application
Ability to provide credentials with specific roles and permissions
Machine logging with NFC or Serial Number
History of loans, placements, changes & returns
Logging of faults, spare parts, and scheduled services
Instant machine recognition in the field with one scan
Map tracking for movement monitoring
Reports and KPIs for usage, maintenance cost, and performance
Results:
With Masini, the company was able to:
Know at any time the number, location, and status of coffee machines
Automate fleet tracking
Improve collaboration with representatives & technicians
Reduce maintenance time and cost
Have real-time visibility for every machine and customer
Strengthen control & efficiency of after-sales service
Customize the application to its own processes without limitations
The application adapts to any type of equipment offered to customers/end users in the form of loans or borrowings: fire safety equipment, cash registers & POS, refrigerators, vending machines, medical equipment, professional printers, etc.