The Techplace team undertook the design and implementation of a fully customizable custom order management application, aiming to meet the increased operational needs of e-shops with a high volume of orders, directly connected to the SoftOne ERP system.
Customer Needs
The client was seeking a solution that would allow:
Efficient and fast order execution
Continuous synchronization with the SoftOne ERP
Real-time inventory availability control
Minimization of errors in picking, packing, and shipping
Interoperability and defined staff roles
Our Solution: Order Manager – Web-Based Custom ERP Sync Tool
We designed Order Manager, a web application that enables easy, accurate, and live order management, specially tailored to each customer’s needs, aiming for maximum operational efficiency. Main Features:
Presentation of orders in a list with fields such as customer name, products, address, etc.
Live inventory updates and product location tracking in the warehouse
Picking checklist to verify order completeness before shipping
Visual marking/colour coding of completed orders
Photo & barcode/unique code per product to avoid shipping errors
Indication of product location within the warehouse
Immediate inventory addition or removal with simultaneous updates in Order Manager & SoftOne
Defined user roles with graded access
Improved customer service speed through real-time data
Results:
With Order Manager, the company managed to:
Eliminate order execution errors
Significantly speed up order processing time
Have a real-time view of inventory and availability
Strengthen collaboration between warehouse and support teams
Ensure full compatibility and interoperability with the ERP
Improve customer service from multiple points rather than just one